
hos·pi·tal·i·ty - n – a friendly welcome and kind or generous treatment offered to guests or strangers
hos·pi·ta·ble - adj
1. friendly, welcoming, and generous to guests or strangers
2. pleasant, agreeable, and providing what somebody needs to live comfortably
(Encarta® World English Dictionary © 1999 Microsoft Corporation. All rights reserved. Developed for Microsoft by Bloomsbury Publishing Plc.)“Service is delivering on your promise. Hospitality is making people feel good while you’re delivering on that promise.”- Danny Meyer
How often do we get to experience hospitality? Especially when it feels genuine, coming from a true desire to please? Credit card and utility companies try to express it whenever the customer service person says how sorry they are that you’ve experienced a particular inconvenience. Why do I always feel like saying, “uh huh, like you care!” When I really, truly experience hospitable treatment, I feel very gratified and cared for.
I hope for it when I go to a special restaurant, or get to stay in a wonderful hotel. I’ve experienced it with every Danny Meyer restaurant I’ve ever been to. I’ve luxuriated in it when staying at my new favorite hotel in Paris, K+K Hotel Cayré. The concierges and staff are truly invested in their guests having a wonderful experience. I never feel like l’m bothering them with the millions of questions about restaurants and wonderful happenings around town while I’m there. They are always happy to greet you and they recognize every guest by name as if we were wearing name-tags. Its truly amazing!
I return to Los Angeles frequently to visit my dad, and we dine out regularly. I experienced lovely hospitality the other night at a favorite Santa Monica (CA) restaurant, Jiraffe. While my 97 year old father and I often indulge in our favorite classic cocktail when we dine together, a Manhattan, straight up, made with a variety of Bourbon Whiskies (he seems to favor Makers Mark , while I tend towards Jack Daniels , I have been experimenting with my Manhattans with American Rye Whiskey. Our waiter was delightfully unpretentious for this upscale trendy French spot, so when I revealed my interest in a Rye Whiskey Manhattan, he was a bit perplexed as they only had a Canadian Rye, but was intrigued by my request. He happily went back & forth, working with his equally intrigued bartender to find the right balance of their only Canadian whiskey, blended with the classic Sweet Vermouth (which many profess to only waft over the drink to add “fumes” rather than alter the whiskey) and a drop or 2 of bitters. In the process of this, I learned the Canadian Rye is a actually a little smoother, and has more sweetness than the American Ryes, so the traditionally added proportion of Sweet Vermouth, made this rendition too sweet. The bartender also was a trifle heavy handed on the bitters when we tried to tone the sweetness down with an extra drop of Angostura Bitters. With all this back and forth, I was concerned that I was being a pain in the butt client, but their attitude and treatment of me and their challenge, had me feel that we were all learning something new together and they were delighted to explore this right along with me. As it turned out, since the drink was just not coming together, I apologetically requested a traditional Manhattan made with bourbon whiskey in exchange. Our waiter, Chris, was ever so gracious when he brought me the replacement, saying I inspired him to start researching rye whiskies, especially since he was getting more requests for it in the past year! To his credit, and the restaurant’s, he never let me feel like I was being difficult or contrary. I just knew what I wanted and since they were unfamiliar with rye whiskies, both our waiter and bartender were happy to oblige. It was a fun experience to have not only with my family, but with the restaurant as well. Cudos for hiring staff that actually take pride in, and enjoy, their work!
When I experience a restaurant, a hosted dinner or hotel concierge, I want to feel heard and taken care of so that when I’m ready to leave, it is almost disappointing that the evening (or event) has come to a close. We were the last diners to leave, satisfied and content!
(BTW, what I like about Rye over the Bourbon is that it is actually a lighter feel in the mouth, less viscous, if you will. The flavor is more delicate, though I’m sure the alcohol content is similar to the Bourbon.)


You all have heard the age-old question of, “Which came first, the chicken or the egg?” In terms of evolution, I’m guessing the chicken came first in some form of fabulous prehistoric bird! But for me…there is no doubt at this moment…it is most definitely, the egg! In culinary terms, the egg is something that binds your ingredients, coats our foods for frying & baking, and it feeds and nourishes us. The egg also symbolizes birth or new life. So for me right now, the egg represents the birth of my new blog.